Contact & Support

We’re here to help.

Have a question about your VPN, account, billing, setup, or connection? Get in touch with our team and we’ll help you find the right solution.

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Get Help

Find answers to common VPN, account and setup questions.

Visit Support Center →
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Email Support

Send us your question and our support team can assist you.

hello@silverbackvpn.com
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Get in Touch

For general questions, partnerships or business enquiries.

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Get in touch

Tell us how we can help.

Fill out the form below with a few details. This makes it easier for our team to understand your request and point you in the right direction.

FAQ

Common questions

Quick answers to some of the things customers ask most often.

How do I get help with VPN setup?

Open the VPN Setup & Installation section in the Support Center or send us your device and setup issue through the contact form.

What should I include in a support request?

Include your email, device or operating system, the issue you are experiencing, and any useful error message.

Can you help with account or billing questions?

Yes. Select Account & Login or Billing & Subscription in the contact form and describe the issue.

Where can I find VPN server information?

You can use the VPN Servers & Locations support section for server and location-related information.

Need a little more help?

Contact our team and let us know what you’re trying to solve.

Get in Touch →